Technology is transforming the world.Trusted employers act with AGENCY.
How people find, produce and share information has changed. The opportunities are endless but the challenges are real and urgent. AGENCY is the UK's first framework built to help organisations navigate this new reality with confidence, clarity and resilience, on their own terms.
Automation, and intelligent systems are here to stay. They have the potential to unlock creativity, productivity, and entirely new ways of working and thinking. But progress without preparation comes at a cost.
The same systems that amplify human potential can fragment attention, distort judgement and erode trust, continously exposing organisations to new risks.
No standard exists. There is no 'Health and Safety' equivalent for the information environment.
We believe in control, not constraint and freedom, not fear. We champion capability, helping organisations and their teams develop the confidence, clarity, and shared standards to work with advanced technology on their own terms.
Employers are exposed on every front.
The information environment has changed faster than organisations have been able to adapt. This is the daily reality of every workforce in the UK.
Productivity
Attention is the new productivity crisis. The ability to focus and think clearly is under sustained pressure. Digital dependency is creating new anxieties about quality, authorship, priorities and cognitive confidence. People are busier than ever, yet less certain about what they're producing, why it matters, and the value they bring.
Credibility
The risks to organisational credibility have multiplied. Teams using AI generated content without verification. Leaders making decisions based on hallucinated data. Employees sharing misinformation they encountered online, in good faith, on company channels. Each scenario carries reputational, legal and cultural consequences most organisations haven't planned for. The answer isn't restriction. It's capability.
Division
People working side by side are often living entirely different information realities. Algorithms serve each of us a unique version of the world, shaping beliefs, values and what we accept as fact. The resulting tensions don't stay online. They show up in meetings and relationships at work.
Vulnerability
Cybersecurity is not just an IT problem. The majority of breaches involve human error, manipulation or deception. In an age of phishing, ransomware and increasingly sophisticated social engineering, the most important line of defence is an informed, confident workforce.
Emerging Threats
AI can now generate fake images, voices, videos and written material that is indistinguishable from genuine, authentic content. The potential for harm to individuals, organisations and wider stakeholders is significant and growing. Most workplace policies were written before any of this existed.
Compliance
Every organisation wants to get this right. To navigate a fast changing regulatory landscape, adopt the right tools, build policies that enable rather than restrict, and make confident decisions about technology without fear of being reckless or left behind. AGENCY exists to cut through the noise with clear direction, not add to it.
Wellbeing
Employee wellbeing faces new threats. Information overload, AI anxiety, fractured concentration and exposure to online harms don't stay at home, and they are rarely individual problems. Families, friends and colleagues are all affected. Most organisations haven't yet recognised the role they can play in alleviating these unspoken pressures.
Trust
Employers are expected to provide guidance and stability in moments of uncertainty. Those who align innovation with these values can redefine what responsible leadership looks like.
The new standard for digital literacy and resilience.
Training
Programmes built for every level of readiness, from a Reputation Simulation Workshop to our full six-stage Foundation Programme. For workforces, leadership teams, and new starters.
Explore Training→Resources
Digital tools, audits, and intelligence products. Measure, track and act.
Explore Resources→Consultancy
Board-level strategy, policy development, and ongoing advisory support. For organisations that lead, not follow.
Explore Consultancy→Six Steps to AGENCY
A preparation framework built for every organisation and everyone in it.
Embedding Understanding. Build the foundations for making sense of the modern information landscape. How algorithms really work, what a digital footprint reveals, what AI can already do, what motivates misinformation, and what's genuinely useful to know and learn.
Anchoring to Reality. Our modern information environment is designed to provoke reaction, fuel aspiration and manufacture urgency. Grounding builds individual resilience against manipulation and hidden incentives, while staying rooted in personal values and established reality. The result is a workforce that is calmer, clearer and more confident.
Questioning Everything. Critical thinking in the digital age is a core professional skill. Develop the muscle to interrogate all online content and AI outputs, but also continuously challenge digital dependency and expectations. Balancing the genuine benefits against hidden costs, such as environmental impact and the erosion of confidence and independent thought, requires regular reflection.
Moving with Intent. Create a clear framework for choosing technology based on which efficiencies are genuinely valuable and avoid unnecessary risk. Make sound, considered decisions about the right tools and processes to adopt. Practice the everyday discipline of good digital hygiene and manage devices, accounts and habits to remain one step ahead, not left behind.
Ownership in Practice. Translate everything developed in earlier stages into concrete, practical action and accountability. Reclaim focus, reduce digital clutter, manage privacy, acknowledge unhealthy routines and connections, and take responsibility for the veracity and value of what individuals and their organisations consume and contribute online.
What You Gain. Confidence, clarity, reduced anxiety, readiness, resilience and acceptance. A workforce that thinks independently, communicates credibly, and operates with integrity. An individual experience grounded in deep knowledge, enhanced skills and advanced digital literacy, shaped by personal values rather than platform defaults.
Next Public Workshop
Building Digital Defences
May 2026 · Wallace Space, London
The Team Behind AGENCY
Jenni Sargent
Founder/Director
Jenni spent over a decade at the centre of the global fight against misinformation. As Managing Director of First Draft, a non-profit that trained thousands of journalists, human rights defenders and corporate leaders to navigate the modern information environment, she worked around the world tackling the complex ecosystem of false, misleading and manipulative content that has already changed how we interact and understand each other.
In January 2020, Jenni gave evidence to the House of Lords Select Committee on Democracy and Digital Technologies. At that moment she believed the platforms must be held to account. She still believes this, but has stopped waiting. Meaningful change has to start with the people using and increasingly depending on technology and integrating it into their daily lives.
The fastest, most powerful route to reach each individual is through the employers they already trust, and who must now extend their commitment to employee welfare and assistance to include the impact of the digital world.
Michela Beltrami
Commercial Strategy and Business Development Partner
Michela's background spans senior marketing, strategy and business development roles at Sony, Apple, AOL and Walt Disney. She is skilled at diagnosing exactly what an organisation needs and finding the most direct route to getting there.
Michela was identifying AI as a fundamental business disruptor long before most organisations had written their first policy on it. Her consultancy work guides businesses through AI adoption with a focus on compliance, internal culture and practical implementation.
Michela and Jenni met while studying for a Masters in Law, both drawn by the same instinct that the legal landscape around AI would change everything.
Be part of building the standard.
There is a moment in every category when the standard is set. When the first movers write the rules that everyone else follows. Health and Safety has its framework. AGENCY is building the equivalent for the information environment.
We are recruiting 8–10 organisations as AGENCY Partners: one per sector, one per conversation, one per opportunity to shape what employer digital resilience means in the UK.